Float Pup – Shipping Policy

Effective Date: June 22, 2026

1. Order Processing

Once your order is placed and confirmed, we process it as quickly as possible. Most orders are prepared and dispatched within 1–3 business days. As soon as your package leaves our facility, you'll receive a confirmation email with a tracking number so you can follow it every step of the way.

2. Shipping & Delivery Times

After dispatch, orders typically arrive within 7–12 business days, depending on your location. Please note that the total time to receive your order is the processing time plus the delivery time. Business days do not include weekends or public holidays.

3. Shipping Destinations

We offer worldwide shipping. Delivery times vary by region but generally fall within the 7–12 business day window after dispatch. International orders may be subject to customs duties, taxes, or import fees set by your country — these are the customer's responsibility and are not included in our prices.

4. Tracking Your Order

You can track your order at any time using the link in your shipping confirmation email. Tracking information may take 1–2 business days to update after dispatch. If your tracking link isn't working or hasn't updated, please reach out and we'll be glad to help.

5. Delivery Address

Please double-check your shipping address at checkout. We ship to the address you provide, and we're unable to redirect or refund orders sent to an incorrect or incomplete address once they've been dispatched. If you notice a mistake, contact us right away and we'll do our best to correct it before your order ships.

6. Delays & Issues

We work hard to meet our delivery estimates, but some delays are outside our control. These may include:

• Customs clearance in your country
• Postal or courier delays
• Weather conditions, holidays, or other unforeseen events

If your order seems delayed or you're concerned, please reach out — we're here to help.

7. Damaged or Missing Items

Please inspect your delivery as soon as it arrives. If your package arrives damaged, or items are missing, contact our customer support within 48 hours of delivery and include photos where possible. We'll work with you to resolve the issue as quickly as we can. (For broken or defective products, please also see our Return & Refund Policy.)

8. Contact Us

For any shipping-related questions or concerns, email us at floatpupofficial@gmail.com and our support team will be happy to assist.